AI-Powered Customer Revenue Operations & CX Platform

An opportunity to acquire a long-established, India-based customer revenue operations platform with a 35-year operating history. The Company delivers revenue-generating customer operations — sales, lead generation, support, collections and back-office/KPO services — to enterprise clients in India and internationally, increasingly powered by its own proprietary AI technology. Its 1,100+ workforce, including 850 specialized agents, operates across four delivery centers (~990 seats), with principal centers at 90–100% utilization and built-in capacity for further scale.

• ~32.5% of revenue
• ~28%
• ~24%
• ~15%
• Blended inbound/outbound delivery across voice and digital channels

• 60% of revenue from partnerships of 3+ years
• Four legacy enterprise clients (>5 years) ≈ 43% of revenue
• Three rapidly scaling clients (3–5 years) ≈ 17%
• Sectors served: international/KPO, personal care, real estate, consumer goods, fintech/financial services, healthcare

• Proprietary, in-house AI customer-experience platform
• AI automated calling at scale
• Contact-center workflow automation
• Omnichannel delivery with real-time sentiment and quality intelligence

• ~50%-utilized domestic center = immediate seat runway
• AI-augmented services and platform licensing
• Enterprise account expansion off a high-retention base